Caroline Rohwer Hairdressing GmbH

(operating under the brand "BLONDE.LAB")

General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions (GTC) apply to all services and product sales by Caroline Rohwer Hairdressing GmbH, Apollostrasse 8, 8032 Zurich, Switzerland (hereinafter "the Company").

The Company provides its services and sells its products under the BLONDE.LAB brand.

By booking an appointment, purchasing a product, or using a service, the client accepts these GTC.

Any deviating conditions of the client shall not be recognised unless expressly confirmed in writing by the Company.

2. Appointments and Contract Formation

The Company operates on an appointment basis.

Appointments may be made in person, by telephone, or via the external booking platform Fresha. Upon confirmation of an appointment, a binding service contract is established.

For online bookings via Fresha, the platform provider's terms of use also apply.

3. Prices and Payment

All prices are in Swiss Francs (CHF) and include statutory VAT.

Current service prices are available exclusively on the external booking platform Fresha. By booking via Fresha, the client accepts the prices displayed there.

Product prices are listed separately in the salon or online shop.

Price adjustments are reserved at any time.

Invoices are due immediately upon completion of the service, unless otherwise agreed.

4. Cancellations and No-Shows

Rescheduling or cancellations must be made at least 24 hours before the scheduled appointment.

In the event of late cancellation or no-show, the reserved appointment will be charged at 100% of the booked amount.

The invoice amount is payable within 30 days.

5. Liability

The Company accepts no liability for clients' clothing, bags, luggage, or valuables.

Clients are required to disclose any known allergies, intolerances, or health conditions prior to treatment.

For chemical, thermal, or cosmetic treatments explicitly requested by the client, the Company accepts no liability provided the client has been informed of possible risks.

In cases of force majeure (e.g. illness, official orders, power failure), no claim for damages shall arise.

Waiting times due to unforeseeable events do not give rise to any entitlement to compensation.

6. Warranty and Complaints

Any defects must be reported to the Company immediately, and no later than 5 days after the service was rendered or the product was purchased.

In the event of a justified complaint, the Company reserves the right to remedy the defect or refund the corresponding amount. The choice rests with the Company.

If the client declines an offered remedy, no further warranty claims shall apply.

No warranty claims exist in cases of:

• minor deviations

• natural wear and tear

• improper treatment by the client

• use of unsuitable care products

• third-party intervention

7. External Platforms

For bookings via the external platform Fresha, the Company accepts no liability for technical disruptions or platform errors beyond its sphere of influence.

8. Severability

Should any provision of these GTC be wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a legally permissible rule that comes as close as possible to the intended economic purpose.

9. Applicable Law and Jurisdiction

Swiss law applies exclusively.

The place of jurisdiction is Zurich, Switzerland, unless mandatory statutory provisions provide otherwise.

Zurich, 15 April 2026 Caroline Rohwer Hairdressing GmbH